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deHow can I help you?
deI just arrived from Washington, D.C., but I can't find my suitcase.
deWhat flight were you on? FA 203?
deYes, FA 203. I arrived about 40 minutes ago.
deAre you sure you were at the right carousel? FA 203 was at carousel 3. And did you check the bulky luggage carousel?
deYes, I waited at carousel 3 the whole time, and there was nothing at the bulky section either.
deOkay, if it's not at the bulky section, it's probably just delayed. Most suitcases show up between 12 and 24 hours later.
deBut I need my things. I'm here on vacation. I don't even have a toothbrush.
deYou can purchase the essential items and file a claim if we can't locate it.
deAnd how will I get my suitcase then?
deOnce it gets here, we will notify you, and it will be delivered to your hotel. Please fill out this form for me, and be sure to hold on to this claim number.